There are four primary disciplines in our nation's domestic first response community: law enforcement, fire, emergency medical services and dispatch.  The Jefferson County Dispatch Center provides service to our community as the first point of contact for citizens in need of emergency assistance.  Furthermore, the Dispatch Center's mission is vital to the field response personnel in their efforts to deliver service in a timely, safe and efficient manner.

Dispatchers are professional telecommunicators who are specially trained to determine the dynamics of a situation (what is going on) including its location (where), the persons involved (who) and the priority of the needed response (when).  Utilizing a wide variety of communications equipment, including telephones, radios, computers, maps, GPS units, and extensive software and network systems, dispatchers are the first persons to introduce order into chaos as they seek to assist the public in crisis.

The Jefferson County Dispatch Center is currently undergoing a major renovation project.  With funding provided by the NYS Wireless 911 Board and the Jefferson County government, a state-of-the-art center is being built on the first floor of the Metro-Jeff Public Safety Building.  This new center will allow for enhanced technology and lay the foundation for the ability to accept cellular 911 calls.  Improvements in capabilities will include:  mobile data terminals in patrol units; computer-based mapping including call locations, GPS, and data sets of critical information; automated telephonic notification of the public and businesses of crises; and Emergency Medical Dispatching.

The Jefferson County Dispatch Center can be reached for non-emergency situations by calling (315)786-2601.